WASHINGTON, Nov. 13, 2014
Name of product: Tankless gas water heaters
Hazard: The water heaters can overheat, posing a fire hazard.
Consumers should immediately stop using the recalled water heaters and contact Challenger Supply Holdings to arrange for a free repair.
Consumer Contact: Challenger Supply Holdings at (800) 729-6118 between 7 a.m. and 6 p.m. CT Monday through Friday or online at www.challengersupply.com and click on “Product Recall” for more information.
Units: About 29,000 in the United States and 2,200 in Canada
Description: This recall involves all models of single- and dual-purpose Coaire and Quietside brand tankless gas water heaters. The recalled water heaters heat either 4 or 7.2 gallons of water per minute. They are white and come in the following dimension ranges: 25-28 inches tall x 15-19 inches wide x 8-14 inches thick. The words “S-Line Condensing” are on the top front and brand names “Coaire” or “Quietside” are on the bottom front of the recalled water heaters.
Incidents/Injuries: Daesung has received 40 reports of the units overheating, including four involving burns on the wall where the heater was mounted and two involving fires and property damage. No injuries have been reported.
Sold at: Independent dealers nationwide and on various websites including Amazon.com from July 2008 through August 2014 for between $500 and $2,000.
Manufacturer: Daesung Celtic Enersys Co. Ltd., of Chungbuk, Korea
Importer: Challenger Supply Holdings Inc., of Fort Worth, Texas (successor to Quietside Corp., of Santa Fe Springs, Calif.)
Manufactured in: Korea
CPSC Consumer Information Hotline
Contact us at this toll-free number if you have questions about a recall:
800-638-2772 (TTY 301-595-7054)
Times: 8 a.m. – 5:30 p.m. ET; Messages can be left anytime
Call to get product safety and other agency information and to report unsafe products.