May 26, 2016
Name of Product: Rheem electric water heaters
Hazard: The control panel on the water heaters can overheat, posing fire and burn hazards.
Remedy: Repair
Consumers should immediately turn off and stop using the recalled water heaters. Consumers should contact Rheem to request a free repair by a Rheem field technician.
Consumer Contact: Rheem toll-free at 866-369- 4786 from 7 a.m. to 7 p.m. CT Monday through Saturday and from 8 a.m. to 3:30 p.m. CT on Sunday or online at www.rheem.com and click on Recall Information for more information.
Units: About 54,000
Description: This recall involves Rheem brand “Performance Platinum” electric water heaters in 40, 50 and 80 gallon capacities. The recalled water heaters are gray and have the “Performance Platinum” Rheem logo decal on the front above the thermostat control panel. The water heaters have a rating plate near the bottom of the unit with the model number, date of manufacture and serial number. Recalled water heaters have the following model number and have a serial number within the following ranges:
| Model Number | Serial Number Ranges | Date Code |
|---|---|---|
| XE40M12EC55U0 | A0114XXXXX to A5214XXXXX M0114XXXXX to M5214XXXXX Q0114XXXXX to Q5214XXXXX A0515XXXXX A1015XXXXX to A1615XXXXX |
01Jan2014 – 21Dec2014 30Jan2015 03Mar2015 – 13Apr2015 |
| XE50M12EC55U0 | A0114XXXXX to A5214XXXXX M0114XXXXX to M5214XXXXX Q0114XXXXX to Q5214XXXXX A0515XXXXX A1015XXXXX to A1615XXXXX |
01Jan2014 – 21Dec2014 30Jan2015 03Mar2015 – 13Apr2015 |
| XE50T12EC55U0 | A0114XXXXX to A5214XXXXX M0114XXXXX to M5214XXXXX Q0114XXXXX to Q5214XXXXX |
1Jan2014 – 21Dec2014 |
| XE80T12EC55U0 | A0114XXXXX to A5214XXXXX M0114XXXXX to M5214XXXXX Q0114XXXXX to Q5214XXXXX |
1Jan2014 – 21Dec2014 |
Incidents/Injuries: The firm has received 296 reports of control panels overheating, including one report of a fire which resulted in $5,800 in property damage. No injuries have been reported.
Sold exclusively at: The Home Depot stores nationwide and online from January 2014 through April 2016 for between $450 and $720.
Manufacturer: Rheem Sales Company Inc., of Montgomery, Ala.
Distributor: Rheem Sales Company Inc., of Montgomery, Ala.
Manufactured in: U.S. and Mexico
CPSC Consumer Information Hotline
Contact us at this toll-free number if you have questions about a recall:
800-638-2772 (TTY 301-595-7054)
Times: 8 a.m. – 5:30 p.m. ET; Messages can be left anytime
Call to get product safety and other agency information and to report unsafe products.
http://www.cpsc.gov/en/Recalls