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May 26, 2016

Rheem recalled water heater panel

Name of Product: Rheem electric water heaters

Hazard: The control panel on the water heaters can overheat, posing fire and burn hazards.

Remedy: Repair

Consumers should immediately turn off and stop using the recalled water heaters. Consumers should contact Rheem to request a free repair by a Rheem field technician.

Consumer Contact: Rheem toll-free at 866-369- 4786 from 7 a.m. to 7 p.m. CT Monday through Saturday and from 8 a.m. to 3:30 p.m. CT on Sunday or online at www.rheem.com and click on Recall Information for more information.

Units: About 54,000

Description: This recall involves Rheem brand “Performance Platinum” electric water heaters in 40, 50 and 80 gallon capacities. The recalled water heaters are gray and have the “Performance Platinum” Rheem logo decal on the front above the thermostat control panel. The water heaters have a rating plate near the bottom of the unit with the model number, date of manufacture and serial number. Recalled water heaters have the following model number and have a serial number within the following ranges:

Model Number Serial Number Ranges Date Code
XE40M12EC55U0 A0114XXXXX to A5214XXXXX
M0114XXXXX to M5214XXXXX
Q0114XXXXX to Q5214XXXXX
A0515XXXXX
A1015XXXXX to A1615XXXXX
01Jan2014 – 21Dec2014
30Jan2015
03Mar2015 – 13Apr2015
XE50M12EC55U0 A0114XXXXX to A5214XXXXX
M0114XXXXX to M5214XXXXX
Q0114XXXXX to Q5214XXXXX
A0515XXXXX
A1015XXXXX to A1615XXXXX
01Jan2014 – 21Dec2014
30Jan2015
03Mar2015 – 13Apr2015
XE50T12EC55U0 A0114XXXXX to A5214XXXXX
M0114XXXXX to M5214XXXXX
Q0114XXXXX to Q5214XXXXX
1Jan2014 – 21Dec2014
XE80T12EC55U0 A0114XXXXX to A5214XXXXX
M0114XXXXX to M5214XXXXX
Q0114XXXXX to Q5214XXXXX
1Jan2014 – 21Dec2014

Incidents/Injuries: The firm has received 296 reports of control panels overheating, including one report of a fire which resulted in $5,800 in property damage. No injuries have been reported.

Sold exclusively at: The Home Depot stores nationwide and online from January 2014 through April 2016 for between $450 and $720.

Manufacturer: Rheem Sales Company Inc., of Montgomery, Ala.

Distributor: Rheem Sales Company Inc., of Montgomery, Ala.

Manufactured in: U.S. and Mexico

CPSC Consumer Information Hotline
Contact us at this toll-free number if you have questions about a recall:
800-638-2772 (TTY 301-595-7054)
Times: 8 a.m. – 5:30 p.m. ET; Messages can be left anytime
Call to get product safety and other agency information and to report unsafe products.
http://www.cpsc.gov/en/Recalls

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